Terms and Conditions

EYEWITNESS TRAVEL

EYEWITNESS TRAVEL accepts bookings subject to the following Booking Conditions. A 'Client' is all persons named on the booking form intending to travel with EYEWITNESS TRAVEL. A 'Product' is any service sold by EYEWITNESS TRAVEL. All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking EYEWITNESS TRAVEL requires that the agent has taken full payment of all monies due. A contract between the Client and EYEWITNESS TRAVEL comes into existence when EYEWITNESS TRAVEL has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Turkish Law and the exclusive jurisdiction of the Turkish Courts. No employees or representatives of EYEWITNESS TRAVEL has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of EYEWITNESS TRAVEL, unless such be in writing and signed by the Director of EYEWITNESS TRAVEL. EYEWITNESS TRAVEL reserves the right to decline any booking at their discretion without further explanation.

INFORMATION AND PRICING POLICY:

Before a booking is confirmed, EYEWITNESS TRAVEL reserves the right to amend brochure prices due to any circumstances outside the control of EYEWITNESS TRAVEL such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/ disembarkation fees at airports), increases in admission fees.

Bank transfers are accepted as the full amount payable as published. EYEWITNESS TRAVEL only accepts Credit Card payments in Turkish Lira (TL). The full amount payable in Turkish Lira is calculated by taking the daily buying exchange rate on the date of sale multiplied by the full amount published and payable. The said exchange rate can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when charging your Credit Card for the amount of Turkish Lira that was charged/ withdrawn by EYEWITNESS TRAVEL.

Product information is published by EYEWITNESS TRAVEL in good faith and EYEWITNESS TRAVEL will use its best endeavours to operate all Products as advertised. EYEWITNESS TRAVEL reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change.


VISAS AND DOCUMENTATION:

Each traveller must have a valid passport with at least 6 months minimum remaining on validity. The traveller is responsible for obtaining information about entry requirements and the necessary visas to enter the countries to which they are travelling.

PERSONAL TRAVEL INSURANCE:

EYEWITNESS TRAVEL provides no insurance for passengers due to loss on the trip herein. Passengers are advised to obtain their own travel insurance for health while travelling and/or baggage loss. Insurance is also recommended to provide coverage to passengers if refunds pursuant to the final payment and cancellation clause below are unavailable due to the terms of that clause.

TIP & TAXES:

Tips to guides, drivers, hotel staff etc are not included in package costs and are at your own discretion. Additional taxes, security charges or any other fees collected by governments, airports, airlines and other entities are not included unless specifically listed as included features.

HEALTH AND CONDUCT:

Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete the itinerary of their chosen tour as described in the brochure and on our webpage. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve EYEWITNESS TRAVEL from any obligations and liability.

CLIENT EXCLUSION AND LOCAL LAW:

Clients agree to accept the authority and decisions of EYEWITNESS TRAVEL and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of EYEWITNESS TRAVEL. In the case of Client ill health, EYEWITNESS TRAVEL may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. EYEWITNESS TRAVEL shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.

CANCELLATION:

Clients can cancel at any time. The cancellation will be effective as at the time that EYEWITNESS TRAVEL receives a written request from the Agent or for direct bookings from the Client, and the following cancellation charges will apply.

a.             More than 42 days prior to departure - 10% of the product cost or 100 TL, whichever is higher.

b.             29 to 42 days prior to departure - 25% of the product cost or 100 TL, whichever is higher.

c.             14 to 28 days prior to departure - 40% of the product cost or 100 TL, whichever is higher.

d.               0 to 13 days prior to departure - no refund is given.

e.             No refund is given for a partially used Product.

After the booking has been confirmed proposed amendments must be written by 'the Lead Client' and will incur an administration fee of equivalent to 100 TL except for the first change that will incur no fee. No requested change can be guaranteed. If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by EYEWITNESS TRAVEL.

If a refund is payable by EYEWITNESS TRAVEL to the Client, the refund amount will be calculated according to the conditions set out under Cancellation Section and with consideration of evidence of exceptional circumstances. EYEWITNESS TRAVEL will not pay fees charged to the Client by the Client's bank for processing the credited amount.

MINIMUM NUMBER PRODUCTS:

Minimum Number Products are all Products that are not listed as Guaranteed Departure Products. If there are not enough Clients booked on a Minimum Number Product that is cancelled for that reason, EYEWITNESS TRAVEL will inform the Client or Client's Agent. In such a case the Client is given the free of charge option of changing to an alternative date or Product of comparable value or upgrading to another tour or a refund of all monies paid. In this case, EYEWITNESS TRAVEL will use their best endeavours to find a suitable alternative.

COMPLAINTS:

If the Client has a complaint about any of the Product arrangements the Client must raise the complaint immediately with a EYEWITNESS TRAVEL employee so that EYEWITNESS TRAVEL can use its best endeavours to rectify the problem. EYEWITNESS TRAVEL cannot rectify a problem it is unaware of. Failure to complain on the spot will extinguish or at least reduce EYEWITNESS TRAVEL liability to pay compensation. Should EYEWITNESS TRAVEL be unable to resolve the problem on the spot a complaint must be made in writing within 28 days of completion of the product.

GULET CRUISES:

The departure date of a gullet cruise may be changed within 72 hours of departure by the service provider. In such a case the Client is given the free of charge option of changing to an alternative date or Product of comparable value or upgrading to another tour or a refund of all monies paid.

RESPONSIBILITIES AND LIABILITY:

The responsibility of EYEWITNESS TRAVEL and/ or its agents is limited. EYEWITNESS TRAVEL and its agents act only as agents for passenger in regards to travel whether by air, railroad, motor coach or any other conveyance and assumes no defect, through the acts or defaults of any company or person engaged in conveying members or in carrying out the arrangements of the tour, or as a direct or indirect result of acts of God, dangerous incident in the sea, or air, fire, breakdown in machinery or equipment, acts of governments or other authorities, de jure or de facto wars, whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations or from any other causes.

NOT INCLUDED IN RATES:

The following is a list of some major items not included in the rates: room service charges, items not on portions of menus reserved for EYEWITNESS TRAVEL passengers, laundry, beverages, alcoholic and otherwise, items of a personal nature, airport departure taxes and any other items not specifically listing in the package rate includes section.

PAYMENT SCHEDULE:

Payment of final balance towards the reserved package/ services is due thirty (30) days in advance of arrival, regardless of when reservations are made. Credit cards are accepted, EYEWITNESS TRAVEL can accept no responsibilities for loss or additional expenses to travellers due to delay or changes in schedule. Tour services included but not limited to guide services, hotel accommodations, meals and other services are furnished by third parties who are independent and do not act for or on behalf of EYEWITNESS TRAVEL and with whom EYEWITNESS TRAVEL has no relationship as joint venture or otherwise. Therefore EYEWITNESS TRAVEL shall not be liable or responsible in any way whatsoever for inconvenience, loss, damage or injury arising out of or in connection with such tour services, whether same shall be the result of changes in hotel accommodations, food, baggage handling, tour guiding or any other matter related thereto. All such losses or expenses will have to be borne by the traveller. Each passenger waives any claim against EYEWITNESS TRAVEL for any delay, inconvenience or damage, loss of property or baggage or injury to or death of persons due to the acts or omissions of said third parties. Any airline/ transportation company concerned is not to be held responsible for any act, omission or event during the time passengers are not aboard their aircraft or conveyances.EYEWITNESS TRAVEL further reserves the right at any time to change any part of the itinerary, or the carrier, or the aircraft/ mode of transport utilized, or hotel accommodations utilized, or any other service due to circumstances beyond their control.

 

 

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